ARMY Users

Please complete the following steps before submitting an AESMP Trouble Ticket...

Compliance Requirement Statement

COARNG servicemembers are required to be compliant with the following requirements:

COARNG members must be properly aligned in ID Card Office Online (IDCO).
COARNG members must complete Cyber Awareness Training on ATIS Learning.
COARNG members must complete the IT User Agreement Form.
COARNG members must have a fully approved baseline SAAR through the new Account Validation System (AVS) portal.

This is a prerequisite for all system access requests; all requests will reference this baseline SAAR.

If you have not submitted a baseline SAAR, all system access requests will be rejected until such time as a baseline SAAR is completed.

Approval for specific system access requests remain subject to system specific requirements

IDCO Alignment Instructions

Step 1. Navigate to IDCO: https://idco-pki.dmdc.osd.mil/idco/myprofile-info

You will be required to log in with your CAC and to establish a “myAuth” account before logging in to IDCO.

Step 2. Select “My Profile” on the IDCO homepage.

Screen capture of IDCO homepage

Step 3. Within the “MIL” tab on IDCO, confirm the following information,

Duty Organization: National Guard
Duty Sub Organization: NG – Army National Guard – Colorado
Duty Installation/Location: National Guard Facilities (Army and Air) State of Colorado

Screengrab of Update and View My Profile page from IDCO website

Cyber Awareness Training on ATIS Learning Instructions

Step 1. Navigate to ATIS Learning: https://learn.atis.army.mil

Step 2. Go to the Catalog and type in Cyber Awareness Training in the search box.

ATIS screenshot

Step 3. Select Register, then Register again to continue and start training.

Cyber Awareness Challenge screengrab

Step 4. Once you Select Register, you will have in your queue for 3 months to complete or save.

Select “I Understand” to move into the test.

Step 5. Select LOI to open the Letter of Instruction.

Select Cyber Awareness Challenge Content

Cyber Awareness Challenge copy 1

Step 6. Select Enter to continue

Select Content and begin
It will open in a separate window so make sure you don’t over-click and check behind open windows.

IT User Agreement Form Instructions

Step 1. Navigate to IGA website: https://iga.army.mil

Step 2. In the upper left, Select “IT User Agreement Form”

Step 3. Follow all the statements and continue by selecting “Next”

ICAM screengrab 2

Step 4. Follow all the statements and continue by selecting “Next”

Select ALL the boxes to agree on what you have

Electronic Signature*, you will just need to type your name in that location

Select “Submit”

ICAM screenshot 3

Step 5. Once you select “Submit” the window will close and will not show you confirmation (as of today).

You will get an email that shows you are complete for another year.

This will need to be completed annually.

IT user agreement screengrab

Baseline SAAR Instructions.

Step 1. To submit a baseline SAAR, first ensure you are compliant with the following requirements:

Cyber Awareness Training.
Online Course Login – https://learn.atis.army.mil

IT User Agreement.
Online Course Login – https://iga.army.mil

Derivative Classification Training (if requesting SIPR access).
CDSE - https://securityawareness.dcsa.mil/derivative/index.htm

Step 2. Navigate to: https://iga.army.mil

Step 3. Select “Submit (2875) Baseline SAAR Request” and follow the instructions.

ICAM screengrab 4

Step 4. On the final page of instructions, you will be prompted to provide the following information:

Supervisor – Your M-Day supervisor, or full-time supervisor for AGR/Technicians.

-Request has a time limit up to two weeks, please have someone action your request within this time limit.

ISSO or Appointee – SSG Christopher L Bohms (christopher.l.bohms.mil@army.mil), or Mr. Jacob J Whitton (jacob.j.whitton.civ@army.mil).

Security Manager – Your unit Security Manager, or Mr. George J Fick (george.j.fick.civ@army.mil).

Army IT User Agreement Date – This must match the date on the certificate

Annual Cyber Awareness Training Date – This must match the date on the certificate

Derivative Classification Completion Date - This must match the date on the certificate

If SIPR access is required, select “SIPR & NIPR under the “Network Access Requested” drop-down. You must meet security clearance requirements and include a justification for SIPR access.

Step 5. Click “submit.” Your request will now be forwarded by email to the POCs listed in the baseline SAAR.

Once the baseline SAAR has been completed and approved, you will receive a confirmation email. You may now request specific system access by submitting an AESMP trouble ticket.

What Do You Need?

All SIPR and CSfC related Instructions can be found on the following COARNG SharePoint site (NIPR access required): https://armyeitaas.sharepoint-mil.us/sites/NGCO-G6/SitePages/Colorado-GuardNet-S.aspx

Here you will find detailed instructions for the following services:

COARNG SIPR Account requests (AVS baseline/NSAR)

SIPR token requests

Replacement token requests

Pin reset requests

Expired certificate support requests

CSfC Fort Bragg Account requests

CSfC laptop requests

What Do You Need?

All SIPR and CSfC related Instructions can be found on the following COARNG SharePoint site (NIPR access required): https://armyeitaas.sharepoint-mil.us/sites/NGCO-G6/SitePages/Colorado-GuardNet-S.aspx

Here you will find detailed instructions for the following services:

COARNG SIPR Account requests (AVS baseline/NSAR)
SIPR token requests
Replacement token requests
Pin reset requests
Expired certificate support requests
CSfC Fort Bragg Account requests
CSfC laptop requests

AUDS workstation Request Instructions.

Laptops are issued only to personnel serving in full-time status within the Colorado Department of Military and Veterans Affairs (DMVA) or Colorado National Guard (CONG). This includes Title 32 or Title 10 service members on orders for 180 days or more.

Requests for laptops must be submitted by supervisors on behalf of the receiving employees. Requests must be made by submitting a trouble ticket to the G-6.

Step 1. Navigate to: https://www.aesmp.army.mil/csm?id=csm_index

Step 2. Select “I Need…”

Step 3. On the subsequent page, locate and select “Hardware Request.”

Step 4. The trouble ticket form requires that you provide specific information, note the following:

UIC – *W008AA (you must include the asterisk)
Requestor Phone Number – This is the number the G-6 will use to contact the requesting supervisor if there are any issues. Please include a reliable contact number!

Step 5. Submit your ticket.

Specific System Access Request Instructions.

The NSAR (New System Access Request) process is used to request access to specific systems after completing a baseline SAAR.

Step 1. Navigate to: https://www.aesmp.army.mil/csm?id=csm_index

Step 2. Select “I Need…”

Step 3. On the subsequent page, locate and select “New System Access Request.”

Step 4. The trouble ticket form requires that you provide specific information, note the following:

UIC – *W008AA (you must include the asterisk)
Requestor Phone Number – This is the number the G-6 will use to contact you if there are any issues. Please include a reliable contact number!

Step 5. On the page that follows you will find system specific requirements, such as training or certifications. Please ensure that you meet the system specific requirements before continuing.

Step 6. Where instructed to provide POCs, include the Supervisor/ISSM/ISSO from your baseline SAAR. The System Owner field should be pre-filled. If so, do not change it!

Step 7. Submit your ticket.